FAQ

Terms and Conditions

Last Updated: 20.04.25

Thank you for visiting Vintage Provision KL. By purchasing from our shop, you agree to the following terms. Please read everything carefully before placing an order.

🧳 VINTAGE GOODS – SOLD AS-IS

All items in our shop are vintage or pre-owned, meaning they come with natural signs of age and use. These imperfections are part of their story and charm. We do our best to describe each item accurately and provide detailed photos. If you have questions, just ask before buying—we’re happy to help.

🚫 NO REFUNDS / NO RETURNS

All sales are final.
Because of the one-of-a-kind and delicate nature of vintage goods, we do not offer returns, exchanges, or refunds. Please double-check descriptions and photos carefully before completing your order.

💳 PAYMENTS

We accept secure payment through Bigcartel checkout, including credit/debit cards and PayPal (if enabled). Orders are confirmed once full payment is received.

📦 SHIPPING

We ship within [insert timeframe, e.g., 3–5 business days] of receiving your order.

• Shipping costs and delivery times vary by location.

• We are not responsible for lost, stolen, or delayed packages once they’ve been shipped.

• Please ensure your shipping info is accurate!

🌍 INTERNATIONAL ORDERS

Yes, we ship internationally!
Customs fees, import duties, and taxes (if applicable) are not included in the price and are the buyer's responsibility.

🕰 AUTHENTICITY & CONDITION

We take care to source and verify all items, especially vintage watches and collectible goods. Unless otherwise stated, original boxes, certificates, or papers may not be included.

⚠️ DISCLAIMER

We are not responsible for any issues that arise from the use or handling of vintage items. Vintage watches may require maintenance due to age—please handle them with care and consider having them serviced by a professional.

📩 QUESTIONS?

Message us directly through email:
[email protected]